Endpoint Administrator and IT Support professional with over 7 years of experience deploying and managing secure, modern enterprise environments. My career is defined by a commitment to technical excellence and a compassionate, user-centric approach to IT. I believe that technology should empower people, not complicate their lives. currently, I serve as an IT Support Analyst/Endpoint Administrator (EMEA) at Ricoh UK, where I manage device lifecycles, cloud identity, and security compliance. I specialize in bridging the gap between complex infrastructure and end-user productivity. Core Technical Expertise: Modern Endpoint Management: Expert in laptop builds, imaging, and Autopilot configurations using Microsoft Entra (Intune) to support hybrid work environments. Infrastructure & Security: experienced in administering Active Directory, Azure, and M365, alongside threat identification using Microsoft Sentinel. Connectivity: Skilled in configuring VPNs, LANs, and Access Points to ensure secure remote connectivity. Creative Problem Solving: My background includes graphic design and digital management, giving me a unique edge in documentation, asset management, and creating clear user guides. I am a self-starter who thrives in globally challenging environments. whether I am running quarterly patching cycles to reduce vulnerabilities or collaborating with third-party vendors on strategic IT projects, I bring organization, accountability, and a proactive mindset to every task.